Ben Watts
Articles
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Troubleshooting: RDSH Web Access Server Error 404
Version Affected: All OverviewAfter integrating Remote Desktop Services (RDS) Web Access with SecureAuth, accessing the server URL gives a Server Error, "The resource cannot be found," as shown be...
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FAQ: Are Unsigned Drivers Supported by SecureAuth?
Version Affected: All OverviewAre unsigned drivers supported by SecureAuth? AnswerNo. SecureAuth does not support, and discourages, the use of unsigned drivers on appliances.SecureAuth does not sup...
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Troubleshooting: OpenID server_error "An Unexpected Error Occurred"
Version Affected: All -- the version range differs by cause, noted individually below. OverviewWhen attempting to use an OpenID realm, authentication fails with server_error: An unexpected error o...
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Troubleshooting: O365 Error AADSTS50107 Requested Federation Realm Object Does Not Exist
Version Affected: All OverviewAfter configuring Office 365 (O365) with SecureAuth, login attempts fail after authenticating and being redirected from SecureAuth to O365, with the error:AADSTS50107...
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Troubleshooting: EMET 5.1 Prevents Internet Explorer From Running (Caller Mitigation)
Version Affected: All OverviewThe Enhanced Mitigation Experience Toolkit (EMET) 5.1 throws a "Caller Mitigation" alert, and either shuts down Internet Explorer, or — if the EMET setting has been c...
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Troubleshooting: Appliance Randomly Stops Authenticating and Says "Bad User"
Version Affected: All OverviewThe SecureAuth appliance may randomly return a "Bad user" error when a user tries to authenticate against any realm. Active Directory data store connections using a f...
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How To: Prevent or Allow Reuse of an OATH TOTP Code
Version Affected: All OverviewThis article explains how to allow or prevent the reuse of a Time-based One-Time Password (TOTP) code. Preventing reuse is the more secure option, but this is left up ...
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How To: Configure Secure Portal to Not Open a New Tab
Version Affected: All OverviewBy default, launching an app from the Secure Portal opens that app in a new browser tab. This article explains how to change that behavior so the app opens in the curr...
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Troubleshooting: Domain Account Logon Error (Security Policies / DisplayLastLogonInfo)
Version Affected: All (setting introduced in SecureAuth version 6.4) OverviewWhen a user attempts to log on to the SecureAuth appliance console, or via RDP, using a domain account, they see the er...
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How To: Fix OAuth Introspection Endpoint Always Returning False
Version Affected: All OverviewWhen calling the OAuth Introspection endpoint, it always returns Active: False, even when the token is still valid.How To: Test OAuth / OpenID Connect Flows CauseEnabl...