Gary Chang
Articles
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SAML20IdPInit.PageLoad: Error in SSO service, Cannot find the original signer.
Version Affected: [All] Description: After updating the encryption certificate within the Post Authentication tab of the SecureAuth realm, a SAML trace will show that we are not sending the SAML...
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Which versions of .NET are supported?
Version Affected: 19.07.01+Description: In order to meet certain requirements, it may be necessary to upgrade the .NET Core and .NET Framework versions on the SecureAuth appliances.The minimum su...
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504 Gateway Timeout for certain users
Version Affected: 19.07.01+ Description: In environments where the SecureAuth Connector is being used, certain users will see a 504 Gateway Timeout error after inputting their credentials in ...
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Error Retrieving Contact Information for realms using Webservice
Version Affected: All Description: When accessing realms that are using webservice, the user sees "Error Retrieving Contact Information" after entering his or her credentials. In the Debug log, ...
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Realm is missing in Classic Experience but still visible in New Experience
Version Affected: 19.07.01+ Description: When browsing in the Classic Experience, a realm no longer shows up in the Admin Console but still does so in the New Experience. Upon reviewing the IIS ...
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Dashboard no longer showing metrics
Version Affected: 19.07.01+ Description: When launching the New Experience dashboard, the metrics that were previously showing are no longer populating. Cause: The Filebeat service is not...
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"Login Failure Authorization grant or refresh token is invalid" error with Epic Haiku
Version Affected: All Description: When using the Epic Haiku application on either iOS or Android, users will see the following prompt:"Login Failure Authorization grant or refresh token is inva...
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January 2022 - Windows Server Patches causing issues with Domain Controllers, Hyper-V, and ReFS Volumes
Microsoft released several KBs for January 2022 Patch Tuesday that have now been pulled, after various issues were discovered. There were several critical bugs that led to domain controllers reboot...
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Ubuntu Teams integration continuously restarts during sign-in
Version Affected: [All] Description: When Ubuntu Teams is integrated with an O365 realm on the IdP server, the client continues to crash directly after entering the user's email address. The use...
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OWA redirect loop on owa/auth/errorFE.aspx?httpCode=404
Version Affected: All Description: After authenticating through an OWA realm, you encounter an error page that lands on FQDN/owa/auth/errorFE.aspx?httpCode=404 with the following: This page is...