Gary Chang
Articles
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Does SecureAuth support the ability to generate OTPs that include a combination of characters and numbers?
Version Affected: [All] Description: There is a use case for OTPs that are a combination of characters and numbers. Cause: At this time, SecureAuth does not support OTPs that are an amalgama...
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Postman error: There was an error in evaluating the Pre-request Script:TypeError: Cannot read properties of undefined (reading 'length')
Version Affected: [All] Description: When using the Postman collections provided by SecureAuth, you may run into the following error when performing a GET call: "There was an error in evaluating...
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Maximum Heap Size is not changing after increasing on RADIUS server
Version Affected: [All] Description: After increasing the maximum heap size from the steps in the guide, upon checking the maximum heap size using the following command: java -XX:+PrintFlagsFina...
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When attempting to remove a device, an error is thrown: "Error: An error occurred. Please try again or contact the system administrator."
Version Affected: [21.04+] Description: When attempting to remove a device via the Self-Service or Help Desk realm, a generic error is thrown:"Error: An error occurred. Please try again or conta...
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What does the SAML 2.0 RelayState URL function do?
Version Affected: [9.2+] Description: When setting up a SAML integration, SAML 2.0 RelayState URL is an option for use as the Authenticated User Redirect. Here are details on what the functional...
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How Cookie Revocation Works
Version Affected: [All] Description: When enabled, the authentication cookie will be revoked after the browser closes or the session expires. Note: In Cloud deployments, this is enabled by def...
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Object reference error on Workflow or Post Authentication pages
Version Affected: [All] Description: When navigating to either the Workflow and/or Post Authentication tabs, an object reference error is returned. Cause: There is an issue either with th...
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Enable Verbose Logging in Device Trust
Description: For certain issues, standard logging may not be helpful and extended logging will be needed for troubleshooting. Cause: Standard logging will not capture events as well as verb...
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SecureAuth Installation Setup Utility fails: Could not parse SecureStorage API response
Version Affected: [19.07.01+] Description: When running SISU, the installer never completes and the following is displayed in the Debug log: 11/2/2020 2:00:46 PM - DEBUG: Calling GetResource fro...
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CloudProfileManager.SetPropertyValues: Error received when saving data to user storage, exception: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
Version Affected: [22.02+, Full Cloud instances only] Description: When logging into a realm in a Full Cloud instance, after inputting the user's credentials, the following error is displayed: C...