Nathan Yang
Articles
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How To: Use the Test Tool for Epic EPCS VAM
Version Affected: All OverviewThis article explains how to use the standalone .NET Test Tool that ships with the Epic EPCS VAM (Electronic Prescriptions of Controlled Substances Value-Added Module)...
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Troubleshooting: Extended SAML Attributes Are Passed, But Do Not Have a Value
Version Affected: All OverviewWhen using SecureAuth's Extended SAML Attributes feature, a SAML trace may show that an attribute's name is being passed to the Service Provider (SP), but the attribu...
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Troubleshooting: URL Enrollment for the Authenticate App Is Unsuccessful with No Error
Version Affected: All OverviewWhen a user enrolls using OATH URL Enrollment for the Authenticate app, they can successfully validate the time-based one-time passcode (TOTP) during enrollment. Howe...
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How To: Find the Authentication or MFA Method Used During a Login
Version Affected: All OverviewThis article explains how to determine which authentication or multi-factor authentication (MFA) method a user used during a specific login, using the realm's audit lo...
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Troubleshooting: Blank Page on Authorized Page with SAML20SPInit Exception Error
Version Affected: All OverviewAfter a user is redirected to the realm's Authorized/SAML20SPInit.aspx page, the browser shows a blank page with no error message, and the realm's error logs contain:...
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FAQ: What Time Intervals and Passcode Lengths Does Each Authenticator App Support?
Version Affected: All OverviewWhat time intervals and passcode lengths do SecureAuth Authenticate, Google Authenticator, and Microsoft Authenticator support for Time-Based One-Time Passcode (TOTP) ...
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FAQ: What Is the Difference Between an OATH Seed and an OATH Token?
Version Affected: All OverviewWhat is the difference between an OATH Seed and an OATH Token, and what does each one store? AnswerAn Authentication Realm is a realm where a user is prompted to log i...
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How To: Use Both 30-Second and 60-Second TOTP Intervals for 2FA
Version Affected: 9.2 and later OverviewSecureAuth Authenticate supports any Time-Based One-Time Passcode (TOTP) interval, but Google Authenticator and Microsoft Authenticator only support a 30-sec...
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Troubleshooting: Mobile Profiles Fail to Download on Newer Versions of iPadOS
Version Affected: All OverviewOn iPadOS 13 and later, attempting to download a mobile profile from SecureAuth can fail with one of two errors: "Unable to download the profile - 4-Please contact ad...
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Troubleshooting: CyberArk Credential Provider Returns Corrupted Ciphertext (NetPasswordSDK.dll Version Mismatch)
Version Affected: All OverviewWhen using the CyberArk Credential Provider (CP) to manage a SecureAuth service account's password, the Credential Provider returns corrupted ciphertext instead of th...