Nathan Yang
Articles
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FAQ: Does Credential Provider or Login for Windows Support Citrix?
Version Affected: All OverviewDo Credential Provider or Login for Windows support installation on Citrix (for example, on a Citrix Virtual Apps and Desktops / XenApp session or VDI)? AnswerNo. Neit...
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How To: Validate an XML web.config Schema with PowerShell
Version Affected: All OverviewThis article explains how to quickly check whether an XML file, such as a SecureAuth Identity Platform web.config, is well-formed, using a single PowerShell command. ...
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Troubleshooting: Multi-Factor Methods Tab Fails to Load Due to a Titan Connectivity Issue
Version Affected: 19.07+ OverviewWhen opening the Multi-Factor Methods tab on a realm, an error is shown instead of the tab loading. The appliance contacts Titan to confirm whether it is licensed ...
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Troubleshooting: RADIUS Server Processing Error
Version Affected: RADIUS Server 2.x+ OverviewThe RADIUS Server logs can show a UDPRadiusProcessor: Radius processing error entry, commonly during or after an upgrade. There are multiple potential ...
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Troubleshooting: "An Item with the Same Key Has Already Been Added" Error From Duplicate Realm Folders
Version Affected: All OverviewWhen accessing the Advanced/Classic Experience, the page throws a generic Please Contact Your Administrator error if custom errors are turned on. The realm's Error an...
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How To: Find Out Which Browser Was Used for a Request to IdP
Version Affected: All OverviewWhen troubleshooting, it's sometimes necessary to know which browser was used for a particular request to IdP. This article explains how to find that information. Find...
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How To: Check an SP-Initiated SAML Realm Is Signing with SHA1 or SHA2
Version Affected: All OverviewThis article explains how to confirm whether an SP-Initiated SAML realm (for example, Salesforce) is currently signing its SAML assertions with SHA1 or SHA2. Check a R...
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Bug: RADIUS Server Realm's 2FA Does Not Read an OATH Seed Without a Mobile Number Present
Version Affected: RADIUS Server early 2.x.x releasesBug Number: Not provided in sourceBug Status: Closed - FixedFixed in Version(s): Later RADIUS Server 2.x.x releases OverviewSome devices can't be...
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Bug: Connector Does Not Pull Down Password Reset Settings from IdP
Version Affected: Identity Provider (IdP) 22.12 and below, Connector 2.0.1 and belowBug Number: N/ABug Status: Closed - FixedFixed in Version(s): IdP 23.07 and Connector 2.0.2, and later OverviewPa...
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Troubleshooting: 404 Error on the Authorized Page After Authenticating
Version Affected: All OverviewAfter authenticating on a realm such as a Security Assertion Markup Language (SAML) realm, the user reaches the Authorized page carrying the authentication token issu...