Hideyuki Taira
Articles
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Troubleshooting: 404 Error During URL Enrollment (Vanity URL or Alias)
Version Affected: All OverviewWhen a user tries to use URL enrollment in the Authenticate app or the Passcode app, enrollment can fail with a 404 - File or directory not found error. CauseThe Auth...
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Troubleshooting: TOTP Fails to Authenticate After Changing the Realm's Datastore Type
Version Affected: All OverviewUsers can fail to authenticate with TOTP (Time-based One-Time Password) during Two-Factor Authentication after the realm's datastore type is changed. CauseWhen a user...
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Troubleshooting: CreateWebSite Exception When Creating a New Realm
Version Affected: All OverviewWhen creating a realm through the SecureAuth IdP Admin Console, the error CreateWebSite exception: The specified path already exists. occurs. CauseA realm was deleted...
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How To: Write a Regular Expression for ITU E.123 or E.164 Phone Number Formats
Version Affected: All OverviewSecureAuth's Best Practices for Phone Number and Email Formatting guide recommends formatting phone numbers per ITU E.123 and/or E.164. The following regular expressio...
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Troubleshooting: Login for Windows Deletes the Local OATH Cache
Version Affected: Login for Windows 22.12 and earlier OverviewThe local OATH cache on a machine can unexpectedly disappear, preventing the user from logging in offline with Login for Windows. Caus...
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Bug: Push/Symbol to Accept Doesn't Appear as an MFA Option
Version Affected: 19.07.01+ on New Experience realms; 21.04+ after migration with the 2016 themeBug Number: N/ABug Status: Closed - FixedFixed in Version(s): 22.02 and later (hotfix) OverviewPush (...
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How To: Use Domain\Username Format for RADIUS Login
Version Affected: RADIUS 2.2+ and all IdP versions OverviewBy default, RADIUS does not recognize a login entered in Domain\Username format. This article explains how to configure the realm and the ...
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FAQ: Does Arculix Integrate with Cisco VOIP, iPads, and Chromebooks?
OverviewThis article explains whether Arculix integrates with Cisco Voice over Internet Protocol (VOIP), iPads, and Chromebooks. Cisco VOIPThere are two aspects to consider for Cisco VOIP: Securing...
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FAQ: Do You Need to Reinstall Device Trust After Changing the Hostname?
Version Affected: Arculix OverviewIf the hostname of a Windows or Mac computer running Device Trust is changed, Device Trust automatically updates its hostname to reflect the change. It is not nece...
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How To: Enable or Disable Arculix Device Trust Logging
Version Affected: Arculix OverviewDevice Trust collects all significant runtime events and can send them to either or both of two destinations for archiving: local text files on the workstation, or...