Hideyuki Taira
Articles
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Troubleshooting: 2016 Light Theme Submit Button Not Working on Mobile Devices
Version Affected: the version range differs by cause, noted individually below. OverviewWhen a realm that uses the 2016 Light theme is accessed from a mobile device, the Submit button does not wor...
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How To: Configure the Dynamic Issuer for a Multidomain Office 365 Environment
Version Affected: 8.2 and later OverviewThis article explains how to configure the dynamic issuer feature for a multidomain Office 365 environment, so that each federated domain sends a unique Secu...
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Troubleshooting: Appliance Randomly Stops Authenticating and Says "Bad User"
Version Affected: All OverviewThe SecureAuth appliance may randomly return a "Bad user" error when a user tries to authenticate against any realm. Active Directory data store connections using a f...
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How To: Prompt for 2FA on a Specific Application Within SecurePortal
Version Affected: All OverviewSecurePortal allows single sign-on (SSO) to every application within it by default. This article explains how to make a specific application inside SecurePortal prompt...
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How To: Host Custom Content for the ADFS VAM on ADFS 3.0/2016
Version Affected: ADFS 3.0 and ADFS 2016 OverviewThis article explains how to host custom content, such as images, JavaScript, and CSS files, for the ADFS Validation Adapter Module (ADFS VAM) on AD...
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Troubleshooting: MFA Delivery Methods Missing on the SAIdP Theme
Version Affected: SecureAuth Identity Platform 24.4, using the SAIdP theme OverviewOn a realm using the SAIdP theme, a user can land on the MFA delivery-method page and see no methods listed to cho...
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How To: Set the Public Key Size for PFX Certificate Enrollment
Version Affected: All OverviewWhen a user enrolls for a PFX certificate, the certificate's public key defaults to 1024 bits. This covers how to change that default to a 2048-bit public key instead...
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Troubleshooting: Well-Known OIDC Endpoint Returns Disabled
Version Affected: All OverviewWhen accessing a realm's OAuth 2.0/OpenID Connect (OIDC) well-known configuration URI (for example, https://SecureAuthIdP/SecureAuthXX/.well-known/openid-configuratio...
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Troubleshooting: OTP Session Times Out Before the User Can Enter the Code
Version Affected: All OverviewWhen a one-time passcode (OTP) is sent by email, SMS, or voice, the user isn't able to receive and enter the code fast enough, and the session times out. CauseThe OTP...
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Troubleshooting: "Unable to Select Registration Method" for SMS, Voice, or Push
Version Affected: All OverviewRegistering for a multi-factor authentication method (SMS, Voice, or Push) fails with Unable to Select Registration Method. This can have more than one cause: See Cau...