Hideyuki Taira
Articles
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SMS and Voice Option does not work for specific realm
Issue: A specific realm cannot send SMS, Voice, and Push notifications through HTTP URLs in System info tab though for other realms it is functioning properly. Cause: There is an issue with ...
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Realm Management Tool is not properly creating a realm
Affected Version: All Description: When creating a new realm from an existing template, it shows that the "IIS DirectoryFile Verification failed" message on the Realm Management Tool. Cause...
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Not able to log in via "Admin Console"
Issue: When trying to log into the Admin Console from your browser, you get the following page: There are multiple issues for this cause. One of the more common reasons is because the proper bind...
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This site can't be reached while using Google Chrome
Issue: If you are using Google Chrome (Ver. 56.0.2924.87) on your IdP appliance and you happen to come across this page: You will not be able to log onto the SecureAuth admin console or any of th...
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Receiving 401 Error in Secure Portal after upgrading from 8.x to 9.x
Affected Versions: All appliances going from 8.x to 9.x Description: After upgrading to 9.x from 8.x, users are receiving a 401 error on applications located within a SecurePortal after the page ha...
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How to use Domain\Username Format for RADIUS Login
Versions Affected: RADIUS 2.2+/IdP 8.1+ Description: Users want to utilize Domain/Username format to login to RADIUS but are unable to Cause: RADIUS does not recognize the login format of Domain/Us...
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SecureAuth Installation Setup Utility does not Complete
SecureAuth Versions Affected: ALL Description: The installer will download and license file will download but the installer stalls afterwards. Cause: After downloading the license and cert...
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License Expires is Showing the Incorrect Date
SecureAuth verions Affected: 9.2 and lower Description: When going to the System Info tab of any realm, the date that is showing on the License Expires section is incorrect. Cause: This date gets ...
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How to Check for Enrolled Users in Passcode/Authenticate Application
IdP Version: All Description: You want to know how many users have enrolled for the Passcode/Authenticate app. Resolution: You can look through to Audit Log for Realm998 to see who has enrolled t...
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Phone Number Blocking Not Showing up on Multifactor Methods Tab Not Showing up
Issue: Not being able to see the Phone Number Blocking settings on Multifactor Methods Tab. When consulting this document, you are unable to see this setting for your IdP appliance. https://doc...