Hideyuki Taira
Articles
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Troubleshooting: Users Always Getting Prompted for 2 Factor with Device Fingerprinting
Version Affected: 9.0.2 and below OverviewThis article explains why users with a browser fingerprint that should already be recognized are still consistently prompted for a second factor of authen...
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Troubleshooting: Enabling Additional Exception Logging for a WebService Realm Error
Version Affected: All OverviewA Web Service multi-datastore realm's debug log shows an exception ending in: "The server was unable to process the request due to an internal error. For more informa...
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Troubleshooting: Unable to Populate Groups in Role Based Access Control
Version Affected: 9.0.x OverviewWhen creating a rule in Role Based Access Control (RBAC), the group fields return No results found even for a valid Active Directory (AD) group name, so groups neve...
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How To: Configure a Native Certificate Delivery Realm to Overwrite Existing Certificates
Version Affected: All OverviewThis article explains how to configure a Native Certificate Delivery realm to issue a new personal certificate every time a user enrolls, overwriting any certificate t...
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How To: Configure Nested Group Restriction on a Realm
Version Affected: All OverviewThis article explains how to configure a SecureAuth realm that has a group restriction enabled to also check nested Active Directory (AD) group membership, so that use...
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How To: Check Threat Logs with a Protect and Detect License
Version Affected: All OverviewThis article explains how to check for threats detected on your network, if your license includes SecureAuth's Protect and Detect features. Check Threat Logs Enable th...
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Troubleshooting: Unable to Connect to the Remote Server (SMS/Voice/Push to Accept 2nd Factor)
Version Affected: All OverviewWhen selecting a registration method to receive a Passcode by SMS, Voice, or Push to Accept, the user sees the error "Unable to use selected registration method, plea...
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How To: Check for Enrolled Users in Passcode/Authenticate Application
Version Affected: All OverviewThis article explains how to check which users have enrolled for the SecureAuth Passcode or Authenticate mobile app. A quick way to check is the Audit Log for Realm998...
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How To: Configure a DMZ Web Service Realm to an Internal Realm
Version Affected: All OverviewThis article explains how to configure a demilitarized zone (DMZ)-facing SecureAuth Identity Provider (IdP) realm to reach a datastore indirectly, through an internal ...
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How To: Encrypt a SAML Assertion
Version Affected: All OverviewDepending on what the service provider (SP) requires, SecureAuth Identity Platform can encrypt the SAML assertion it sends during authentication. Enable SAML Assertion...