Justin Nguyen
Articles
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Mobile Enrollment QR Code Issue - 'Invalid Code. Please Try Again'
SecureAuth version affected: 8.2 + Description: The enrollment process for device/browser fingerprinting returns an error saying "Invalid code. Please try again.", but it will still sometimes regi...
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ZenDesk SP-Initiated Integration
SecureAuth version affected: 8.2 + Description: The ZenDesk integration does not get redirected to properly and still prompts to login. Cause: The ZenDesk redirect URL could be missing a piece, as ...
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Mobile Enrollment QR Code Issue - 'Verified, but failed to save. Check configuration'
SecureAuth version affected: 8.2 + Description: The enrollment process for device/browser fingerprinting returns an error saying "Verified, but failed to save. Check configuration". Cause: There ...
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How To Check Ciphers and Protocols in Cisco ASA (CLI Only)
SecureAuth version affected: N/A Description: This document will provide the commands and sections to check what specific ciphers and protocols are being passed by the ASA to establish communicatio...
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Content & Localization Verbiage Changes Are Not Working
SecureAuth version affected: All Description: Changes are not showing up once C&L verbiages are changed. The changes are saved in the .RESX successfully, but the resource compiler is not pushing t...
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How To Run Customization and Retrieve Logs
SecureAuth version affected: All Description: The customer wants to perform the customization check themselves to send over the logs. Cause: Not applicable Resolution: The customization check...
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How To Setup Redirect with Token alongside Adaptive Authentication
SecureAuth version affected: All Description: Multiple workflows are required to perform the intended task that the client would like to achieve, but using the old multiple-workflow function is dep...
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How To Edit Soft Token OTP Mobile App Verbiage
SecureAuth version affected: All Description: Clients are not able to change the verbiage on the soft token OTP mobile app verbiage after registering their mobile devices. Cause: On older versions ...
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FileSync Install Error - SecureAuth Appliance is a Primary Node
SecureAuth version affected: All Description: Clients installed FileSync on a secondary server by accident. Now they go to remove FileSync by uninstalling and deleting the folder from the SecureAu...
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HTTP To HTTPS Redirect via Web.Config
SecureAuth version affected: All iterations of SecureAuth IdP with URL Rewrite Description: To leverage redirecting users from http to https instead of denying connection Cause: N/A Resolution: Ple...