Justin Nguyen
Articles
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Enable/Disable SSL/TLS versions via Registry Editor
SecureAuth version affected: All Description: SSL/TLS may need to be enabled/disabled due to environmental factors or restrictions throughout any given time through the server's lifespan. Cause: TL...
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SalesForce1 Application Script Error
SecureAuth version affected: All Description: SalesForce1 application returns a scripting error and does not show the intended information, instead displays the entire webpage. Cause: This issue ca...
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SQL Connection Failed - Keyword Not Supported
SecureAuth IdP Version affected: All Description: This documentation assists in fixing the error "connection failed: keyword not supported: 'x'", where x can be any character or value. Cause: The...
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How to Add User Creation Email Verbiage
SecureAuth IdP Version affected: All DescriptionClients would like to change the verbiage of the email that goes out for new user creation CauseThe email that gets sent out is part of the VB script...
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How To Setup HSTS Response Header Via Web.Config
SecureAuth IdP Version: 9.0.2 and below. HSTS is enabled in 9.1 out of the box. Description: This article is to inform how to set up HSTS response headers using the web.config files of the IIS di...
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Key File Not Updating
SecureAuth version affected: All Description: The key.file in your SecureAuth folder is not updating; thus causing your SecureAuth server to spit back a license is corrupt or expired. Cause: One ...
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Mobile Enrollment QR Code Issue - 'Invalid Code. Please Try Again'
SecureAuth version affected: 8.2 + Description: The enrollment process for device/browser fingerprinting returns an error saying "Invalid code. Please try again.", but it will still sometimes regi...
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How To Check Ciphers and Protocols in Cisco ASA (CLI Only)
SecureAuth version affected: N/A Description: This document will provide the commands and sections to check what specific ciphers and protocols are being passed by the ASA to establish communicatio...
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Content & Localization Verbiage Changes Are Not Working
SecureAuth version affected: All Description: Changes are not showing up once C&L verbiages are changed. The changes are saved in the .RESX successfully, but the resource compiler is not pushing t...
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How To Run Customization and Retrieve Logs
SecureAuth version affected: All Description: The customer wants to perform the customization check themselves to send over the logs. Cause: Not applicable Resolution: The customization check...