Marian Ocampo
Articles
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Troubleshooting: 'IP is not allowed' Error When Accessing a Project From a New Location
Version Affected: All OverviewWhen accessing a project from a different Internet Service Provider (ISP) or location, you may see an error such as "IP [address] is not allowed for [username]. Pleas...
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Troubleshooting: 'Unable to Connect' Error Accessing Amazon Workspace
Version Affected: All OverviewYou may see an "Unable to Connect" error message when attempting to access your Amazon Workspace. CauseThis can happen if you are connected to a VPN that interferes w...
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U.S. Time Zones & GMT Offsets
Version Affected: VDI, Desktop and Web OverviewThis article lists the U.S. time zones and their Greenwich Mean Time (GMT) offsets, including how each shifts during Daylight Saving Time (DST) -- use...
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How To: Add an External Contact to a Project's Address Book in SessionGuardian
Version Affected: All OverviewThis article explains how to add an external contact to a project's address book in SessionGuardian when they do not have a workspace in the project environment. Unlik...