Troubleshooting: 404 Error Browsing to a SecureAuth Realm

Version Affected: All
 
 

Overview

Browsing to a SecureAuth realm's URL shows IIS's HTTP Error 404.0 - Not Found page, and/or the realm does not appear in the Admin Console's realm list.

This detailed error confirms the request reached IIS, but IIS has no site or application configured to answer it.

 

Cause

The realm's application is missing from IIS Manager under the Default Web Site — it was removed, or was never added after the realm's folder was created.

IIS treats each realm as its own application under the site, so a missing application means IIS has nothing configured to handle requests for that realm's path.

 

Resolution

1. Open IIS Manager and right-click Default Web Site.
2. Click Add Application.
3. Enter the realm's name as the Alias (for example, SecureAuth3), and set the Application Pool to .NET v4.5.
4. Browse to the realm's Physical Path folder (for example, D:\SecureAuth\SecureAuth3).
5. Click OK.

The realm is back in IIS Manager and should be reachable again.

 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.