Support Lifecycle Policy and End of Life Dates

Version Affected: All

 

Overview

This article explains SecureAuth's product support lifecycle phases (Standard, Limited, Extended, and Air-gapped Support) and lists the lifecycle dates for every SecureAuth Identity Platform and legacy SecureAuth IdP release.
 

Support Lifecycle Phases

The lifecycle for a SecureAuth Identity Platform (previously named SecureAuth IdP) release consists of a Standard lifecycle of two years, followed by one year of Limited Support, then an optional two or more years of Extended Support (available at a fee), and no support thereafter. Provided a customer is current with maintenance or subscription:

• Standard support runs for the first two years after a release's General Availability (GA) date. It includes new features, enhancement requests, resolution of issues of any severity, critical security updates, standard support (email and telephone support, problem investigation, and resolution recommendations), Knowledge Base access, forums, hot fixes, and documentation access.
• Limited support starts immediately at the end of Standard support and continues for one year. New features and enhancement requests are no longer included, and only critical-priority issues are resolved, but critical security updates, support, Knowledge Base access, forums, hot fixes, and documentation access all continue.
• Extended support (available at a fee) starts immediately at the end of Limited support and continues for two or more years, at SecureAuth's discretion. It covers the same items as Limited support — critical-priority issue resolution, critical security updates, support, Knowledge Base access, forums, hot fixes, and documentation access — with no new features or enhancement requests.
• Air-gapped Support starts immediately after Limited support concludes and continues for a minimum of three years, for SecureAuth IdP instances deployed in fully air-gapped environments. It includes the same email/telephone support, issue investigation, and resolution recommendations as Limited and Extended support, plus qualified critical updates at SecureAuth's discretion. Contact SecureAuth Support or your Customer Success Manager for full details.
• Once a release reaches None (no further support phase applies), new features, enhancement requests, issue resolution, critical security updates, and direct support are no longer available — only Knowledge Base access, forums, and access to existing hot fixes and documentation remain.

SecureAuth may also address a customer issue with significant business impact through a hot fix; each hot fix is subject to the same lifecycle as the release it applies to. SecureAuth aims to provide at least one new release per year, at its discretion.

All dates below for End of Standard Lifecycle, End of Limited Support, End of Extended Support, and End of Air-gapped Support are close approximations and subject to change.
 

Identity Platform Release Dates

• 26.0.0 — General Availability: Jan 30, 2026.
  End of Standard Lifecycle: Jan 30, 2028.
  End of Limited Support: Jan 30, 2029.
  End of Extended Support: Jan 30, 2030.
• 24.04 — General Availability: Apr 3, 2024.
  End of Standard Lifecycle: Apr 3, 2026.
  End of Limited Support: Apr 3, 2027.
  End of Extended Support: Apr 3, 2029.
• 23.07 — General Availability: Jul 18, 2023.
  End of Standard Lifecycle: Jul 18, 2025.
  End of Limited Support: Jul 18, 2026.
  End of Extended Support: Jul 18, 2028.
• 22.12 — General Availability: Dec 15, 2022.
  End of Standard Lifecycle: Dec 15, 2024.
  End of Limited Support: Dec 15, 2025.
  End of Extended Support: Dec 15, 2027.
• 22.02 — General Availability: Apr 25, 2022.
  End of Standard Lifecycle: Apr 25, 2024.
  End of Limited Support: Apr 25, 2025.
  End of Extended Support: Apr 25, 2027.
• 21.04 — General Availability: Apr 4, 2021.
  End of Standard Lifecycle: Apr 4, 2023.
  End of Limited Support: Apr 4, 2024.
  End of Extended Support: Apr 4, 2026.
• 20.06 — General Availability: Jul 31, 2020.
  End of Standard Lifecycle: Jul 31, 2022.
  End of Limited Support: Jul 31, 2023.
  End of Extended Support: Jul 31, 2025.
• 19.07 — General Availability: Jul 11, 2019.
  End of Standard Lifecycle: Jul 11, 2021.
  End of Limited Support: Jul 11, 2022.
  End of Extended Support: Jul 11, 2024.

Legacy SecureAuth IdP Release Dates

• 9.3 — General Availability: Jan 22, 2019.
  End of Standard Lifecycle: Jan 22, 2021.
  End of Limited Support: Dec 30, 2024.
  End of Extended Support: Dec 30, 2025.
• 9.2 — General Availability: Feb 1, 2018.
  End of Standard Lifecycle: Feb 1, 2021.
  End of Limited Support: Feb 1, 2022.
  End of Extended Support: Feb 1, 2024.
• 9.1 — General Availability: Jul 25, 2017.
  End of Standard Lifecycle: Jul 24, 2020.
  End of Limited Support: Jul 24, 2021.
  End of Extended Support: Jul 24, 2022.
• 9.0.2 — General Availability: Dec 19, 2016.
  End of Standard Lifecycle: Jun 19, 2018.
  End of Limited Support: Dec 19, 2018.
  Extended Support has expired and is not available.
• 9.0.1 — General Availability: Aug 24, 2016.
  End of Standard Lifecycle: Feb 24, 2018.
  End of Limited Support: Aug 24, 2018.
  Extended Support has expired and is not available.
• 9.0.0 — General Availability: Apr 29, 2016.
  End of Standard Lifecycle: Oct 29, 2017.
  End of Limited Support: Apr 29, 2018.
  Extended Support has expired and is not available.
• Earlier releases (before 9.0.0) — End of Standard Lifecycle: Jun 1, 2017.
  End of Limited Support: Dec 1, 2017.
  Extended Support has expired and is not available.

Air-gapped Legacy Release Dates

• 9.2 — General Availability: Feb 1, 2018.
  End of Standard Lifecycle: Feb 1, 2021.
  End of Limited Support: Feb 1, 2022.
  End of Air-gapped Support: Feb 1, 2028.
• 20.06 — General Availability: Jul 31, 2020.
  End of Standard Lifecycle: Jul 31, 2022.
  End of Limited Support: Jul 31, 2023.
  End of Air-gapped Support: Jul 31, 2028.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.