Troubleshooting: Password Reset Fails With "Method or Operation Is Not Implemented" in a Multi Data Store Realm

Version Affected: All
 
 

Overview

In a realm using a Multi Data Store (web service) workflow with Password Reset configured on Post Authentication, resetting a password fails with the error:

Password was not changed - The method or operation is not implemented

Cause

The Unlock User Account capability isn't supported in a Multi Data Store (web service) workflow.

Resolution:

Disable the Unlock User Account function for the realm:

1. Open the SecureAuth Admin Console and select the realm to update.
2. Go to the Post Authentication tab, and in the Password Reset section, click Configure password reset page.
3. In the Password Reset Functions section, set Unlock User Account to False.
4. Click Save to confirm the change.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.