Bug: Password Reset Pop-up Does Not Take Keyboard Focus (IDP-4165) – SecureAuth Support

Version Affected: 8.2 to 9.2
Bug Number: IDP-4165
Bug Status: Closed - Fixed
Fixed in Version(s): 9.3+

Overview

When performing a password reset in an Account Management or Helpdesk realm, the pop-up box that prompts for the new password does not take keyboard focus. As a result, any keyboard input is sent to the window behind the pop-up instead of to the password fields.

Password reset pop-up box that has appeared without taking keyboard focus, with the window behind it still active.

Cause

This is a known product defect, tracked as IDP-4165.

Resolution / Workaround

There is no workaround. IDP-4165 is planned to be addressed in a future release of Identity Platform.

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