Troubleshooting: Threat Service Shows as Disabled Despite a Valid License – SecureAuth Support

Version Affected: 9.2

Overview

Despite being licensed for the Threat service, the Admin Console shows a message implying that the server is not licensed for Threat.

Admin Console message indicating the server is not licensed for the Threat service, despite a valid Threat license being in place.

Cause

The license check fails because the Admin API realm, which performs the check, cannot reach the licensing endpoint. This typically happens in environments that require a proxy for outbound connections, since the Admin Console UI does not provide a way to configure a proxy for the Admin API realm.

To resolve this:

Decrypt the Admin API.
Back up D:\Secureauth\Api\web.config.
Edit D:\Secureauth\Api\web.config.
After the closing </appSettings> tag, add the following, replacing the proxy address and port with your own proxy's details:

<system.net>
    <defaultProxy>
      <proxy
        proxyaddress="http://12.34.56.78:8080"
        bypassonlocal="true"
      />
    </defaultProxy>
</system.net>

$D:\Secureauth\Api\web.config with the defaultProxy section added after the appSettings closing tag.$

Save the web.config file, then encrypt the Admin API again.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.