Troubleshooting: SAML Consumer Error "Please Make Sure There is a Valid Nameid"

Version Affected: All
 
 

Overview

When using the Security Assertion Markup Language (SAML) assertion consumer service, users see the error "Please make sure there is a valid nameid or the user exists in the datastore."

 

Cause

There can be several causes for this error. Open the Audit log for the affected realm and look for a SAML Assertion Failed entry — the specific reason is included there. One common cause is clock skew between the Identity Platform (IdP) and Service Provider (SP) servers, which the Audit log states directly, as shown below.

To resolve this:

1. Check the clock skew between the IdP and SP servers.
2. Correct the time on the servers so they match.
3. Configure both servers to use Network Time Protocol (NTP) to keep their clocks in sync going forward, to avoid this recurring.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.