Troubleshooting: RDSH Web Access Server Error 404 – SecureAuth Support

Version Affected: All

Overview

After integrating Remote Desktop Services (RDS) Web Access with SecureAuth, accessing the server URL gives a Server Error, "The resource cannot be found," as shown below.

Server Error page stating the resource cannot be found, shown when accessing RD Web Access after integrating with SecureAuth.

Cause

The RD Web Access web.config needs to be modified so its module entries are ordered correctly.

Resolution:

Open C:\Windows\Web\RDWeb\Pages\Web.config.
Navigate to the modules section.
Move any extra <add name= entries beneath the SecureAuth entry, as shown below.

Web.config modules section with extra add name entries moved beneath the SecureAuth entry.

Save the Web.config file.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.