Troubleshooting: Zscaler Client Connector Looping in Windows OS

Version Affected: 24.04
 
 

Overview

After entering a username in Zscaler Client Connector, the client loops on the login screen instead of redirecting into SecureAuth.
 

Cause

This happens on Windows Client Connectors after an IdP upgrade — Mac OS X clients aren't affected. The IIS logs on the IdP server show remnants of the realm being hit, but the realm's theme and page never finish loading, because Zscaler Client Connector is rendering the login page with its legacy embedded browser control instead of Microsoft Edge WebView2.

Resolution:

Enable WebView2 in Zscaler Client Connector so it renders the login page correctly instead of looping.


 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

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