Troubleshooting: New Experience UX Missing Menu Items

Version Affected: 21.04+
 
 

Overview

Parts of the New Experience UX — such as the Dashboard's left-hand menu, or a realm's SCIM Other Settings section — sometimes go missing or fail to display options that should be there, most often right after an upgrade but occasionally at other times too.

This has two independent causes:

• See Cause 1 - the browser is showing a stale cached copy of the UI.
• See Cause 2 - an IIS rewrite rule wasn't updated during an upgrade, so the IdP is serving UI scripts for an older version.

Check each cause below. The causes are not related, so a fix for one will not resolve the other.
 

In this article

• Cause 1: Stale browser cache
• Cause 2: Coruscant rewrite rule not updated during upgrade

Cause 1: Stale browser cache

Some of the UI's content is stored in the browser cache. If that cache is stale, the browser keeps showing an old version of the page instead of the current one.

To confirm this is the cause, open the page in a different browser or in a Private/Incognito window — if every expected option shows up there, the original browser's cache is the problem.

 

The left side shows the full Resources/Support menu with both "Internal Application Manager" and "Login for Endpoint" present; the right side, from the affected browser, is missing "Internal Application Manager".

Resolution 1:

Clear the browser's cache, or access the page in a different browser or a Private/Incognito window.

Cause 2: Coruscant rewrite rule not updated during upgrade

During an upgrade, the IIS rewrite rule for Coruscant (the service that serves the New Experience UI) is supposed to be updated to match the newly-installed IdP version. When that update fails to happen, the IdP keeps serving UI scripts for the older version, which is missing UI additions introduced since then. Depending on what changed between versions, this can show up in different places — for example:

• The Dashboard's left-hand menu is missing options such as Identity Pools, Split Profiles, and Modern Themes.
• A realm's SCIM tab is missing its Other Settings section (the "Omit sending user password" toggle and the PATCH/PUT Update Method radio buttons), introduced in 24.4.7.5.

New Experience Menu options can change between versions, left hand side is from 23.07, right hand side is what you should expect to see in 24.4.x - 26.x

              



This effect can also be seen within other New Experience Menus, SCIM for example - The expected SCIM Other Settings section, with the "Omit sending user password" toggle and the PATCH/PUT Update Method radio buttons — this section fails to appear under the same stale-rewrite-rule cause.
 

Resolution 2:

1. Open IIS Manager.
2. Expand the tree and click HttpProxy, found under Default Web Site.
3. Open the URL Rewrite module in the central window.
4. Find the rule for Coruscant and confirm its Rewrite URL matches the installed IdP version, for example: 
   https://sparkles-content.prod.secureauth.com/24.4.7{R:1}
   If you're unsure which version value to use, contact SecureAuth Support for assistance.
5. Click Apply.
6. Restart IIS on the affected IdP server, then clear the browser cache completely and reopen the browser.
7. If FileSync is running as expected, it synchronizes this change to any secondary servers.
8. If the UI is still missing options after the restart, clear the browser cache or test in a Private/Incognito window (see Cause 1).

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.