Troubleshooting: MFA Delivery Methods Missing on the SAIdP Theme – SecureAuth Support

Version Affected: SecureAuth Identity Platform 24.4, using the SAIdP theme

Overview

On a realm using the SAIdP theme, a user can land on the MFA delivery-method page and see no methods listed to choose from, even though they have MFA methods available.

The MFA delivery-method selection page, showing the prompt to choose a delivery method for a registration code but with the method options themselves blank.

Cause

The realm's web.config is missing the path it needs to reference the SAIdP theme's pages correctly.

Resolution:

Change the realm's theme to a different one, save, then switch it back to SAIdP. Re-saving the theme this way repopulates the correct path in the web.config.

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