Bug: Application Logos Not Displaying in Modern Secure Portal with Restart Login URL Set

Version Affected: 24.04
Bug Number: EE-3738
Bug Status: Open - No Permanent Fix
Fixed in Version(s): Not yet fixed

 

Overview

In a Modern Secure Portal (a Secure Portal created in the New Experience), application logos don't display for realms that have a Restart Login URL set.

 

Cause

This is a known defect (EE-3738). Inspecting the application tile in the browser shows that the Restart Login URL is appending /Images/ApplicationLogo.png to itself, which isn't a valid path, so the logo fails to load.

This does not happen in Secure Portal realms created in the Classic Experience — only realms created in the New Experience are affected.
 

Resolution / Workaround

This defect is not yet fixed, and no workaround is currently known for Modern Secure Portal realms with a Restart Login URL set.

If the missing logo is a blocker, create the affected realm's Secure Portal in the Classic Experience instead, where this issue does not occur.


 

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Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.