FAQ: Are 3rd Party Authenticator Apps Supported with SecureAuth?

Ben Watts

August 26, 2026 14:38 Updated

Applies to:

SecureAuth Identity Platform

Deployment model:

Cloud
Hybrid
On Premises

Version Affected: All

Overview

Are 3rd party authenticator apps supported for enrolling devices for MFA with SecureAuth?

Answer

Yes, but only for TOTP (Time-Based One-Time Passcode) enrollments, and only if the authenticator app is RFC 6238 compliant.

There are known issues with 3rd party authenticator apps in specific scenarios — see Troubleshooting: QR and URL Enrollment Fails with a "qrProvision verify exception" Error as an example.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.