Bug: Login for Windows Credential Provider Tile Disappears After a Screen Timeout – SecureAuth Support

Version Affected: Login for Windows (L4W) 23.07.01 and earlier
Bug Number: Not provided in source
Bug Status: Closed - Fixed
Fixed in Version(s): 23.07.02

Overview

After setting up Login for Windows (L4W) on a client machine, the L4W Credential Provider tile can sometimes disappear from the lock screen after the screen locks due to a timeout.

Before the screen locks, the Credential Provider tile (labeled Password Reset below) is present alongside the other sign-in tiles:
The Windows lock screen before the screen times out, showing Other User and a Password Reset Credential Provider tile.

After the screen times out and locks, the Password Reset tile is gone:
The same Windows lock screen after the screen has timed out and locked, with the Password Reset Credential Provider tile no longer present.

Cause

This is a defect in the L4W version installed.

Resolution / Workaround

Upgrade to L4W 23.07.02 or later. Download the latest version from the SecureAuth Downloads page, then install the MSI on every affected client machine, reusing each machine's existing config.json file.

For installing across many machines at once, see Bulk installation, upgrade and reconfiguration for Login for Windows.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.