Troubleshooting: "Unable to Select Registration Method" for SMS, Voice, or Push

Version Affected: All
 
 

Overview

Registering for a multi-factor authentication method (SMS, Voice, or Push) fails with Unable to Select Registration Method. This can have more than one cause:

• See Cause 1 - The server's time is incorrect.
• See Cause 2 - The wrong certificate is selected for the realm.
• See Cause 3 - The selected certificate is missing permissions.

In this article

• Cause 1: Incorrect Server Time
• Cause 2: Incorrect Certificate Selected
• Cause 3: Certificate Permissions Missing

Cause 1: Incorrect Server Time

The server's system time (or time zone) is incorrect.

Resolution 1:

Check the server's time to confirm both the time and time zone are correct.

Cause 2: Incorrect Certificate Selected

The certificate selected for the realm is not the correct one.

Resolution 2:

On the realm's System Info tab, verify the certificate selected under Client Cert Serial Nbr is correct.

Cause 3: Certificate Permissions Missing

The selected certificate is missing the permissions it needs.

Resolution 3:

In Certificate Manager, confirm the certificate has Network Service Read permission.

Special Considerations

Also confirm the URLs under SecureAuth Cloud Services on the System Info tab are correct:

If you need to open a support ticket, hover over the red Unable to Select Registration Method text and take a screenshot of the full error — this will help whoever picks up the ticket.


 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.