Bug: Connector Does Not Pull Down Password Reset Settings from IdP

Version Affected: Identity Provider (IdP) 22.12 and below, Connector 2.0.1 and below
Bug Number: N/A
Bug Status: Closed - Fixed
Fixed in Version(s): IdP 23.07 and Connector 2.0.2, and later

 

Overview

Password reset settings configured on the password reset realm are not pulled down from the IdP to the Connector, so the Connector does not honor those settings during a password reset.

Cause

The Connector did not include support for retrieving these password reset settings from the IdP at the time.

Resolution / Workaround

Upgrade the customer to both IdP 23.07 and Connector 2.0.2 or later to resolve this issue.

If upgrading is not an option, add the password reset values directly as app settings on the Connector itself, as a workaround.

Special Considerations

Reinstalling the Connector can wipe out password reset app settings that were added manually as a workaround, since they are not tracked as part of the standard configuration. Connector upgrades do not appear to have this issue, but check the app settings after every Connector install or upgrade to be sure.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.