Troubleshooting: Hotfix Installation Aborts Due to a Missing Folder Under D:\SecureAuthWS – SecureAuth Support

Version Affected: 22.02+

Overview

Installing certain Hotfix levels can abort with an error similar to "Could not find a part of the path 'D:\SecureAuthWS\SecureAuthUserExchangeService'."

$"Hotfix Task Aborted" dialog reading "Could not find a part of the path 'D:\SecureAuthWS\SecureAuthUserExchangeService'."$

Cause

An upgrade from 21.04 to 22.02 can sometimes fail to fully copy the SecureAuthWS folder (and/or its contents) from the 22.02 Updater files to the IdP appliance. When this happens, a later Hotfix installer can't find the files or folders it expects under D:\SecureAuthWS and aborts.

Resolution:

Once the Hotfix install has aborted:

Click Revert Backup on the Hotfix Installer.
Copy the missing files and folders for SecureAuthWS from the 22.02 Installer files, and place them into D:\SecureAuthWS on the IdP appliance.
Run the Hotfix Installer again — it should now complete as expected.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.