Bug: Overview Tab Links Missing From the 2019 Theme – SecureAuth Support

Version Affected: 19.07+
Bug Number: N/A
Bug Status: Closed - Fixed
Fixed in Version(s): 19.07.01 Hotfix 33 and up, 20.06 Hotfix 10 and up, 21.04 Hotfix 3 and up

Overview

Using the 2019 theme, the Location dropdown controls for the links under the Overview tab's Links section (Forgot Username, Forgot Password, and Restart Login) no longer appear in the admin console.
Overview tab's Links section showing the Forgot Username URL, Forgot Password URL, and Restart Login URL fields, with the area where each link's Location dropdown should appear highlighted as empty

Cause

This was a defect in the admin console specific to the 2019 theme. It prevented the Location dropdown controls for these links from rendering under the Overview tab, even though the underlying web.config settings continued to work correctly.

Resolution / Workaround

Upgrade to one of the following hotfixes or later to resolve this issue: 19.07.01 Hotfix 33, 20.06 Hotfix 10, or 21.04 Hotfix 3.

If you are not able to upgrade right away, you can make the same changes manually. Decrypt the web.config for the affected realm(s), then adjust the following values in the appSettings section:

<add key="ShowForgotUsernameLink" value="True" />
<add key="ShowForgotPasswordLink" value="True" />
<add key="RestartLogin" value="0" />

ShowForgotUsernameLink and ShowForgotPasswordLink can each be set to True or False: True places the link under the input field, and False places it in the page footer, matching the pre-upgrade Location dropdown's options.

RestartLogin can be set to a value from 0 to 3, where 0 is Not Shown, 1 is Footer, 2 is Header, and 3 is Dynamic, matching the pre-upgrade Location dropdown's options.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.