Version Affected: 23.07 HF1 through HF11, and 24.4.0 through 24.4.3
Bug Number: N/A
Bug Status: Closed - Fixed
Fixed in Version(s): 24.4.7
Overview
In a realm with QR Login enabled on its Authentication Policy, the error log may fill with repeated entries such as Mobile Service Unknown error calling GetQrLoginStatus status, code: NotFound, even for users who are signing in normally with a username and password.
Cause
The Mobile Service Unknown error calling GetQrLoginStatus message can be written to the error log in two different circumstances. Scanning the realm's QR code with a mobile authenticator app other than SecureAuth Authenticate is expected to produce this message, and is not a bug.
In SecureAuth Identity Platform 23.07 HF1 through HF11, and 24.4.0 through 24.4.3, the same message is also incorrectly written to the error log when a user signs in normally with a username and password. This second case is the defect described in this article — it does not indicate an actual authentication failure, and the affected sign-in still succeeds normally.
Resolution / Workaround
Upgrade to SecureAuth Identity Platform 24.4.7 or later to resolve this issue. Until upgrading, the log entries can be safely ignored when they correspond to normal username-and-password sign-ins.
SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.
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