Troubleshooting: SecureAuth Authenticate Push Notifications or Login Requests Don't Work After Restoring From an iCloud Backup

Version Affected: All
 
 

Overview

After restoring the SecureAuth Authenticate app from an iCloud backup, push notifications and/or login requests can stop working, while Time-based One-Time Passcodes (TOTP) continue to work without issue.
 

Cause

The push notification token stored by the app is unique to each device. When the app is restored from an iCloud backup, it uses the previous device's token instead of generating a new one, so push notifications and login requests are no longer delivered.

Resolution:

Delete the SecureAuth Authenticate app from the device, then reinstall it from the Apple App Store. This generates a new, device-specific push notification token.


 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

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