Troubleshooting: CreateWebSite Exception When Creating a New Realm

Version Affected: All
 
 

Overview

When creating a realm through the SecureAuth IdP Admin Console, the error CreateWebSite exception: The specified path already exists. occurs.

Cause

A realm was deleted from D:\SecureAuth but not removed from IIS. When deleting a realm, it must be removed from both the D:\SecureAuth folder and the virtual application in IIS -- using the Realm Management Tool does both at once.

Resolution:

To resolve this:

Recommended: Use the Realm Management Tool

Using this tool to delete realms avoids the problem entirely, since it removes both sides at once.

1. Run the Realm Management Tool as administrator, located in D:\MFCApp_Bin\Extras\RealmManagementTool. If it isn't present, log a Support Case to request Realm Management Tool v3.01, then place it in that same directory.
2. Click past the prompts and type AGREE to start using the tool.
3. At the main menu, type 2 to delete realm(s).

4. Enter only the realm's number (not its full name) and press Enter -- for example, to delete SecureAuth50, enter 50. To delete multiple realms, separate their numbers with commas.

5. Type OK to confirm.

The realm is now deleted from both D:\SecureAuth and IIS.

Alternative: Manually Delete the Realm

1. Delete the realm's folder from D:\SecureAuth.

2. Delete the corresponding virtual application from IIS Manager.

3. Realm creation should now work again.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.