Troubleshooting: Help Desk Displays Incorrect Account Status Information

Version Affected: All
 
 

Overview

The Help Desk page does not retrieve the correct status for locked or disabled user accounts.

Cause

The Advanced AD User Check setting is not enabled on the realm.

Resolution:

To resolve this:

1. In the SecureAuth IdP Admin Console, select the realm used for Help Desk configuration.
2. Go to the Data tab, and under Membership Connection Settings, scroll down to the Group Permissions section.
3. Set Advanced AD User Check to True.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.