How To: Locate Passcode for Windows Log Files

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    Applies to:
  • SecureAuth Identity Platform
Deployment model:
  • Cloud
  • Hybrid
  • On Premises
  • Version Affected: All

     

    Overview

    When troubleshooting Passcode for Windows, its log files are needed to see what's happening.

     

    Find the Passcode for Windows Log Files

    1. On the affected machine, open the C drive.
    2. Navigate to the Users\%username%\AppData\Roaming folder.
    3. Open the Passcode folder, for example:
    C:\Users\%username%\AppData\Roaming\Passcode




     

    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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