How To: Change the FileSync Service Account Name and Password

Version Affected: Verified with FileSync 4.0.13 and 4.1.5.6

 

Overview

FileSync installs with a randomized local service account. This covers changing that account's name and password after the fact.

Change the FileSync Service Account Name and Password

1. Stop the FileSync service on every SecureAuth IdP server in the cluster.
2. On the Primary server, go to Computer Management > Local Users and Groups > Users, rename the FileSync service account, and set its new password.
3. On the Primary server, open services.msc, open the SecureAuth FileSync service, and on the Log On tab, re-add the (renamed) service account and re-type the new password -- browse to the local appliance and look up the account by its new name.
4. Repeat steps 2 and 3 on every replica (Secondary) node.
5. On every SecureAuth IdP server in the cluster, go to Computer Management > Shared Folders > Shares, open the FileSync share's properties, and confirm the new account name is reflected on both the Share Permissions and Security tabs.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.