Troubleshooting: New Experience Realm Creation Is Limited to Realm Number 990 – SecureAuth Support

Version Affected: 19.07.01 - 24

Overview

When creating a new realm in the New Experience, the realm number dropdown only goes up to Realm 990, instead of the full Realm 999.

Cause

A configuration setting in the Admin API caps the realm number list at 990.

Resolution:

Update the Admin API's web.config file to raise this cap:

Launch the Admin Console and switch to Classic Admin / Advanced Settings.
Click Tools > Decrypt Web Config, select Admin Api, and click Decrypt.

SecureAuth Admin Console's Decrypt Web Config page, with the Decrypt button and the Admin Api checkbox both highlighted.

Browse to D:\SecureAuth\Api\web and open web.config for editing.

File Explorer showing the SecureAuth Api folder's contents, with the web subfolder (containing web.config) highlighted.

Find the MaxRealmId key and change its value from 990 to 999.

A web.config excerpt with the MaxRealmId key highlighted, set to a value of 990.

Save and close web.config.
Return to the New Experience and start creating a new realm -- the realm number dropdown now goes up to the full Realm 999.

The New Experience realm-creation dropdown after the fix, listing realm numbers up through Realm 999.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.