Troubleshooting: SecureAuth IdP Update Manager Failed to Load Manifest

Version Affected: 26.0 and later
 
 

Overview

The SecureAuth IdP Update Manager may show Failed to load manifest. instead of detecting the current server version.

Cause

Either https://downloads.secureauth.com/resources/saidpUpdater/manifest.json is inaccessible from the server, or the TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 cipher suite is not enabled.

Resolution:

Resolve whichever of the two applies:

• If https://downloads.secureauth.com/resources/saidpUpdater/manifest.json is inaccessible, fix the underlying network issue preventing the server from reaching it.
• If it is the cipher suite, open D:\MFCApp_Bin\Extras\IISCrypto.exe, enable TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, and reboot the server.
  

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.