How To: Add the Help Desk Role in Arculix Core

Version Affected: Arculix

 

Overview

This article explains how to add the Help Desk role to a user in Arculix Core.

Adding the Help Desk Role

In addition to the privileges of a normal user, a user with Help Desk access can view the organization's Identity Provider (IdP) settings and general information, and can view audit logs for members of the organization. A Help Desk user can also:

• Manage secondary email addresses
• Update a user's mobile phone number
• Lock a user
• Unpair devices and workstations
• Revoke workstations

To grant or learn more about this role:

• This role can be granted or revoked through the Object Management API, or by SecureAuth personnel.
• For more information, see Arculix role-based access control.

If you have any questions, reach out to support@secureauth.com.


 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.