502 Bad Gateway error and white screen when opening Admin Console

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    Applies to:
  • SecureAuth Identity Platform
Deployment model:
  • Cloud
  • Version Affected:  19.07+

    Description:  

    When attempting to log into the Admin console, only a white screen loads. 

    Dev Tools (F12) shows 502 error when attempting to open

    https://localhost/httpproxy/api/v3/sysinfo/ping

    Attempting to navigate there manually, you see a 502.3 error

    Cause:  

    Netmon can be used to check the actual cause but typically it is that the binding cert has a problem. 

    mceclip0.png

     

    Resolution:

    Acquire a new certificate.

    1. Open IIS

    2. Click Default Web Site

    3. Click Bindings

    4. Select https and Click Edit

    5. Click Select

    6. Choose the new Cert

    7. Click OK

     

    Special Considerations:

    If the above doesn't fix it, please perform the following steps in order to get a log that shows the root cause

    1. Open an Admin Command prompt

    2. run
    netsh trace start scenario=internetclient capture=yes persistent=no level=verbose tracefile=c:\temp\net.etl

    3. Reproduce the issue

    4. Run 
    netsh trace stop

    to stop tracing

    5. Grab C:\Temp\net.etl and send it through to support.

     

     

    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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