Identity Platform Dashboard - ERROR Unable to load Dashboard Error: Request failed with status code 500

    Applies to:
  • SecureAuth Identity Platform
Deployment model:
  • Hybrid
  • Version Affected:  22.02+

    When opening the New Experience Dashboard you are presented with an Error stating
    'ERROR Unable to load Dashboard Error: Request failed with status code 500'

    Developer Tools will display the below errors under Console

    This can be due to missing .Net Core 3.1 or some missing Components of .Net Core 3.1

    1) Find out if .Net Core 3.1 is installed
    This can be achieved by running the below in a Powershell Console

    (dir (Get-Command dotnet).Path.Replace('dotnet.exe', 'shared\Microsoft.NETCore.App')).Name


    Or by looking at Add/Remove Programs

    1) Uninstall .Net Core 2.1 if it is installed
    2) Go to the below location, download the 'Hosting Bundle' and install it, this will install the required files and/or install any missing .Net Core 3.1 Components


    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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