SecureAuth Support
Articles
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Support Lifecycle Policy and End of Life Dates
SecureAuth® Identity Platform Product LifecycleThe lifecycle for a product release of SecureAuth® Identity Platform (previously named SecureAuth IdP) consists of a Standard lifecycle of two (2) yea...
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July 27, 2018 - AT&T SMS Delivery Issues
July 30, 2018: 17:10 UTC - The issue has been resolved. AT&T will continue to monitor their services for any further issues. July 28, 2018: 05:16 UTC - We have received confirmation from our servi...
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October 14, 2018 - SecureAuth Scheduled Maintenance
Update: Maintenance has been completed. We are currently undergoing scheduled maintenance. Customers will be moved to our US West datacenter during this time. Visit our status page for more informa...
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November 3, 2018 -- SMS Outage
Update #1: Issue is resolved. RCA to follow once investigation is complete. We are currently investigating intermittent issues with cloud services. Current services may be impacted. For more inform...
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Standard Global Support & Maintenance Policy
(Updated June 15, 2020)IntroductionSecureAuth Corporation and its affiliates (collectively, Company, we or us) will provide our customers (customer, you or your) with support and maintenance servic...
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SecureAuth Identity Platform Upgrade Process
This guide assists customers preparing to upgrade the software on their SecureAuth Identity Platform appliance(s) and describes best practices to ensure a successful process. The procedures in th...
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February 15, 2018 - Deprecating SHA1 Environment - x509.multifactortrust3.com
Description: On February 15, 2018, our cloud infrastructure team decomissioned our legacy SHA1 x509.multifactortrust3.com environment. There should be no impact to customers as all customers were m...