SecureAuth Support
Articles
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Important Changes to Network Requirements for Identity Platform
In our efforts to provide more reliable services to our customers, SecureAuth is actively migrating legacy services from existing data centers to Amazon Web Services. As part of the migration, new ...
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SecureAuth Non-Production Environment Policy
SecureAuth provides a limited, non-production instance of the SecureAuth® Identity Platform for testing, maintenance, and support of a customer’s production deployment. See the following SecureAut...
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May 8, 2019 - SecureAuth Documentation Portal Maintenance
We will be performing maintenance on our site, docs.secureauth.com, tonight May 8th from 6 PM to 10 PM PST. During this time, the entire documentation site will be unavailable.
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Docs.secureauth.com undergoing emergency maintenance
Our documentation site, docs.secureauth.com, is back online. We apologize for any inconvenience this may have caused.
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April 4, 2019 -- Voice OTP Caller ID Issue
Update: This has been resolved. Our service provider is currently experiencing issues displaying our normal Caller ID for Voice One-Time Passcodes (OTP). Users may see Voice OTP calls originating f...
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March 13, 2019 -- Voice Caller ID Issue
Update: This issue has been resolved. Our service provider is actively working to resolve an issue where voice OTPs may display the incorrect country code. Despite the visual error, the caller ID i...
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March 13, 2019 -- SMS Delays on US/Canada Carriers
Update: This issue has been resolved. We have changed to our secondary service provider and users should see improved SMS delivery times. We are continuing to monitor the situation. Visit our sta...
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February 20, 2019 -- Voice OTP Caller ID Issue
Update #1: The issue has been resolved. We're actively working to resolve an issue where voice OTPs may display the incorrect country code. Despite the visual error, the caller ID is (866) 861-4707...
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Support Lifecycle Policy and End of Life Dates
SecureAuth® Identity Platform Product LifecycleThe lifecycle for a product release of SecureAuth® Identity Platform (previously named SecureAuth IdP) consists of a Standard lifecycle of two (2) yea...
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July 27, 2018 - AT&T SMS Delivery Issues
July 30, 2018: 17:10 UTC - The issue has been resolved. AT&T will continue to monitor their services for any further issues. July 28, 2018: 05:16 UTC - We have received confirmation from our servi...