Troubleshooting: ECP and OWA Stop Redirecting to SecureAuth After a Signing Certificate Update

Version Affected: All
 
 

Overview

After updating signing certificate, ECP and OWA stops redirecting to SecureAuth IDP and throws HTTP ERROR 401 (ECP) and 500 (OWA)

Cause

While updating signing certificate, the encryption certificate is also updated in ECP config.

Resolution

Run below cmdlet on ECP server:

Get-OrganizationConfig | fl adfs*

If the output contains a thumbprint in AdfsEncryptCertificateThumbprint, that needs to be cleared by using below cmdlet:

Set-OrganizationConfig -AdfsEncryptCertificateThumbprint $null

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.