Troubleshooting: FileSync Service Installer Stalls at "Create FileSync Service"

Version Affected: All
 
 

Overview

The FileSync Service installer stalls during setup, hanging at the "Create FileSync Service" step.

 

Cause

The setup script is supposed to stop two services during installation: World Wide Web Publishing Service (W3SVC) and Server (LanmanServer). If the installer fails to stop these services, it interferes with the installation of the FileSync service.

To resolve this:

1. Stop the FileSync setup script.
2. Run Services.msc.
3. Find the following two services under the Name column:

• Server (LanmanServer)
• World Wide Web Publishing Service (W3SVC)

4. If either service is running, stop it and set its Startup type to Disabled.
5. Run the FileSync Service setup script again.
6. Once the FileSync Service setup finishes, set the Startup type of both services back to Automatic and start them again.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.