How To: Collect SessionGuardian Desktop Log Files

Version Affected: SessionGuardian Desktop

 

Overview

This article explains how to locate and collect SessionGuardian Desktop log files on your local machine so they can be shared with SessionGuardian support for troubleshooting.

Collect Log Files

1. Click the Start/Search menu (Windows icon) in your taskbar.
2. Type and open File Explorer.
3. In the File Explorer address bar, paste the following path, then press Enter to open the folder:

   C:\Program Files (x86)\SessionGuardian Enterprise\SG.DesktopService\Logs

4. Select all available log files and send them to support.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.