Gary Chang
Articles
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Preventing slow realm response times during periods of inactivity
SecureAuth IdP Version Affected: All Description: Occasionally, realm authentication may take more than 20 seconds and ultimately time out. Cause: This could be the worker process being terminate...
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Server Error when updating Resource files: The 'p' start tag does not match the end tag of 'value'
Version Affected: [All] Description: When updating the Resource files, you may see a server error similar to the following: Cause: There is at least one modified language .resx file which d...
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Does the Service Cert (cloud.secureauth.com) need to be renewed?
Version Affected: [All] Description: As the Client Certificate is nearing its expiration date for many customers (May 2025), we have also been receiving questions in regards to the Service Cert ...
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Client ID cannot be modified or removed after being created
Version Affected: [All] Description: When creating a Client ID in an OpenID realm, if a name is not initially entered, you will see the following: Cause: Since there was no name initially e...
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Exception: System.ArgumentNullException: IDX10000: The parameter 'certificate' cannot be a 'null' or an empty object.
Version Affected: [All] Description: When setting up an OpenID realm, you may see a server_error when signing into the realm. Upon reviewing the Debug log, you will see the following: Message="[...
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IdP 24.04 - Service account for Profile will always copy from Membership section
Version Affected: [24.04] Description: In IdP 24.04 (vanilla), if you are using split profile setup in the Data tab (Classic), whenever you update the service account for the Profile section and...
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EULA is displaying in the realm, despite no value existing in Content and Localization
Version Affected: [All] Description: After having checked that the EULA field within the realm does not contain a value (Overview tab), a EULA link is still displaying on the realm. You have als...
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503 Error displayed when accessing Password Policies and Password Deny Lists in IdP 23.07+
Version Affected: [23.07+] Description: After upgrading to IdP 23.07 or later, when accessing Password Policies and Password Deny Lists in the New Experience, a 503 error is presented on the scr...
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Error writing log to Kafka Producer Exception: System.NullReferenceException: Object reference not set to an instance of an object. at SecureAuth.Agent.Service.NLogAppenders.KafkaAppender.Write(LogEventInfo logEvent)
Version Affected: [Cloud Deployments] Description: Within the nlog-internal.log file, the following error can be seen repeatedly throughout: Error Error writing log to Kafka Producer Exception: ...
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Does SecureAuth support OIDC Back-Channel Logout?
Version Affected: [All] Description: Is OIDC Back-Channel Logout currently supported? Resolution: At this time, we do not support the exact spec of back-channel logout. However, Cloud CIAM m...