Gary Chang
Articles
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Error writing log to Kafka Producer Exception: System.NullReferenceException: Object reference not set to an instance of an object. at SecureAuth.Agent.Service.NLogAppenders.KafkaAppender.Write(LogEventInfo logEvent)
Version Affected: [Cloud Deployments] Description: Within the nlog-internal.log file, the following error can be seen repeatedly throughout: Error Error writing log to Kafka Producer Exception: ...
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Exception: IDX10000: The parameter 'jwtEncodedString' cannot be a 'null' or an empty object.
Version affected: 19.07 and newer Description:After migrating to a new appliance that was stood up on 19.07 or newer, the following scenarios may occur: "Error Retrieving Contact Information" occu...
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Does SecureAuth support OIDC Back-Channel Logout?
Version Affected: [All] Description: Is OIDC Back-Channel Logout currently supported? Resolution: At this time, we do not support the exact spec of back-channel logout. However, Cloud CIAM m...
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Which versions of .NET are supported?
Version Affected: 19.07.01+ Description: In order to meet certain requirements, it may be necessary to upgrade the .NET Core and .NET Framework versions on the SecureAuth appliances. The minimum...
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Ensuring Groups are Being Passed as an Attribute in SAML Assertion
Description: During a new integration, you may want to verify that certain groups are being passed as part of an attribute. Resolution: In order to confirm, you can run a SAML trace in Firefox by u...
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Login for Endpoint - User is prompted for MFA during login despite being within bypass interval time
Version Affected: [All] Description: When signing into the workstation, users are being prompted for MFA, despite being with the bypass interval time that was set in the config.json file. Caus...
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OIDC issue - No token present. Request is not authorized.
Version Affected: [All] Description: If there are issues with signing into an OIDC realm on the IdP server (for instance, looping behavior), you may see the error of "No token present. Request i...
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Does SecureAuth support the ability to generate OTPs that include a combination of characters and numbers?
Version Affected: [All] Description: There is a use case for OTPs that are a combination of characters and numbers. Cause: At this time, SecureAuth does not support OTPs that are an amalgama...
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Postman error: There was an error in evaluating the Pre-request Script:TypeError: Cannot read properties of undefined (reading 'length')
Version Affected: [All] Description: When using the Postman collections provided by SecureAuth, you may run into the following error when performing a GET call: "There was an error in evaluating...
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Maximum Heap Size is not changing after increasing on RADIUS server
Version Affected: [All] Description: After increasing the maximum heap size from the steps in the guide, upon checking the maximum heap size using the following command: java -XX:+PrintFlagsFina...