Gary Chang
Articles
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Object reference error on Workflow or Post Authentication pages
Version Affected: [All] Description: When navigating to either the Workflow and/or Post Authentication tabs, an object reference error is returned. Cause: There is an issue with the MFC.W...
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Enable Verbose Logging in Device Trust
Description: For certain issues, standard logging may not be helpful and extended logging will be needed for troubleshooting. Cause: Standard logging will not capture events as well as verb...
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Server Error for non-base 64 character, padded characters, or an illegal character among the padding characters occurs for specific users
Version Affected: All Description: Upon logging into a realm, specific users land upon a server error: Error log: Message="Error Message: The input is not a valid Base-64 string as it contains ...
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Server Certificate was not found. Please check web.config
Version Affected: All Description: When accessing a realm, the following error is displayed: Cause: The certificate from the License Info section of the realm does not exist on the server. T...
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SecureAuth Installation Setup Utility fails: Could not parse SecureStorage API response
Version Affected: [19.07.01+] Description: When running SISU, the installer never completes and the following is displayed in the Debug log: 11/2/2020 2:00:46 PM - DEBUG: Calling GetResource fro...
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CloudProfileManager.SetPropertyValues: Error received when saving data to user storage, exception: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
Version Affected: [22.02+, Full Cloud instances only] Description: When logging into a realm in a Full Cloud instance, after inputting the user's credentials, the following error is displayed: C...
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SAML20IdPInit.PageLoad: Error in SSO service, Cannot find the original signer.
Version Affected: [All] Description: After updating the encryption certificate within the Post Authentication tab of the SecureAuth realm, a SAML trace will show that we are not sending the SAML...
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Which versions of .NET are supported?
Version Affected: 19.07.01+ Description: In order to meet certain requirements, it may be necessary to upgrade the .NET Core and .NET Framework versions on the SecureAuth appliances. The minimum...
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504 Gateway Timeout for certain users
Version Affected: 19.07.01+ Description: In environments where the SecureAuth Connector is being used, certain users will see a 504 Gateway Timeout error after inputting their credentials in ...
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Error Retrieving Contact Information for realms using Webservice
Version Affected: All Description: When accessing realms that are using webservice, the user sees "Error Retrieving Contact Information" after entering his or her credentials. In the Debug log, ...