Andrew Wood
Articles
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Linux SSH prompting for Password twice
Version Affected: All Description: After following our Linux PAM guide. Users report that SSH makes the type Username | Password | 2nd Factor | Password Cause: /etc/pam.d/SSHD configuration...
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Realm Chaining New Experience Realms to allow multiple MFA
Version Affected: All Description: There are some use cases where Username | MFA | Password is unsuitable and instead, an extra MFA should replace the need for a password, effectively giving a w...
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Invalid User ID or Password error for a subset of users
Version Affected: All Description: When attempting to login to SecureAuth IdP, the vast majority of users can login just fine. However, a subset of Users all fail with Invalid Password, despite...
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Import Configuration API throwing a 422 Unprocessable entity error
Version Affected: All Description: When using the Import API, it throws a 422 error, along with some text explaining what the issue is. https://{{tenantID}}.{{region}}.authz.cloudentity.io/api/...
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New Experience realms not working on secondary servers
Version Affected: 23.07 and potentially 24.04 Description: New Experience realms do not working on secondary servers in 23.07 due to an issue with the password replication from the Primary to th...
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Failed to save Application, AxiosError: Request failed with status code 500
Version Affected: 20.06 onwards Description: When trying to create or update an application, it fails with the error "Failed to save Application, AxiosError: Request failed with status code 500"...
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Error Retrieving Contact Information OIDCConsent was not found
Version Affected: All Description: When attempting to login to a realm, Users see the error "Error Retrieving Contact Information" Cause: Error Retrieving Contact Information will happen when ...
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How to use Grant Type of Password with Oidctoken.aspx
SecureAuth IdP Version affected: All Description: This KB article will show what Oidctoken.aspx needs to receive in order to give out a token using a Grant Type of Password. Also known as the Res...
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Video: PIN as an MFA method demo
Version Affected: All Description: This video shows how to setup and configure PIN as an MFA method Cause: PIN can be useful in circumstances where a phone is not allowed in a secure environ...
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Video: Risk Confidence engine with Level of Assurance Demo
Version Affected: 24.04 Description: Demo of how the new Level of Assurance engine can improve your security and reduce friction Cause: Reach out to your CSM for more information Resoluti...