SecureAuth Support

Standard Global Support & Maintenance Policy

1. General
2. Announcements

(Updated June 15, 2020) Introduction SecureAuth Corporation and its affiliates (collectively, Company, we or us) will provide our customers (customer, you or your) with support and maintenance serv...

• Edited February 14, 2023 17:29
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Important Changes to Network Requirements for Identity Platform

1. General
2. Announcements

In our efforts to provide more reliable services to our customers, SecureAuth is actively migrating legacy services from existing data centers to Amazon Web Services. As part of the migration, new ...

• Edited March 14, 2023 18:02
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SecureAuth Non-Production Environment Policy

1. General
2. Announcements

SecureAuth provides a limited, non-production instance of the SecureAuth® Identity Platform for testing, maintenance, and support of a customer’s production deployment.  See the following SecureAut...

• Edited September 20, 2021 15:59
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Announcing the SecureAuth Identity Platform!

1. General
2. Previous Alerts

We are excited to share that the SecureAuth® Identity Platform (formerly SecureAuth IdP) and multiple enhanced endpoints products are now generally available! Click here to learn more!

• Edited February 03, 2020 19:45
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Announcing the SecureAuth Identity Platform!

1. General
2. Announcements

We are excited to share that the SecureAuth® Identity Platform (formerly SecureAuth IdP) and multiple enhanced endpoints products are now generally available! The Identity Platform release marks a ...

• Edited July 11, 2019 20:31
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May 8, 2019 - SecureAuth Documentation Portal Maintenance

1. General
2. Previous Alerts

We will be performing maintenance on our site, docs.secureauth.com, tonight May 8th from 6 PM to 10 PM PST. During this time, the entire documentation site will be unavailable. 

• Edited May 08, 2019 20:00
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Docs.secureauth.com undergoing emergency maintenance

1. General
2. Previous Alerts

Our documentation site, docs.secureauth.com, is back online. We apologize for any inconvenience this may have caused.

• Edited April 15, 2019 20:36
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April 4, 2019 -- Voice OTP Caller ID Issue

1. General
2. Previous Alerts

Update: This has been resolved. Our service provider is currently experiencing issues displaying our normal Caller ID for Voice One-Time Passcodes (OTP). Users may see Voice OTP calls originating f...

• Edited April 15, 2019 17:01
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March 13, 2019 -- Voice Caller ID Issue

1. General
2. Previous Alerts

Update: This issue has been resolved. Our service provider is actively working to resolve an issue where voice OTPs may display the incorrect country code. Despite the visual error, the caller ID i...

• Edited March 19, 2019 16:58
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March 13, 2019 -- SMS Delays on US/Canada Carriers

1. General
2. Previous Alerts

Update: This issue has been resolved.   We have changed to our secondary service provider and users should see improved SMS delivery times. We are continuing to monitor the situation. Visit our sta...

• Edited March 14, 2019 01:22
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