SecureAuth Support
Articles
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Important Changes to Network Requirements for Identity Platform
In our efforts to provide more reliable services to our customers, SecureAuth is actively migrating legacy services from existing data centers to Amazon Web Services. As part of the migration, new ...
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Standard Global Support & Maintenance Policy
(Updated June 15, 2020) Introduction SecureAuth Corporation and its affiliates (collectively, Company, we or us) will provide our customers (customer, you or your) with support and maintenance serv...
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Support Lifecycle Policy and End of Life Dates
SecureAuth® Identity Platform Product Lifecycle The lifecycle for a version of SecureAuth® Identity Platform (previously named SecureAuth IdP) consists of a Standard lifecycle of two (2) years, plu...
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SecureAuth Non-Production Environment Policy
SecureAuth provides a limited, non-production instance of the SecureAuth® Identity Platform for testing, maintenance, and support of a customer’s production deployment. See the following SecureAut...
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SecureAuth Identity Platform Upgrade Process
This guide assists customers preparing to upgrade the software on their SecureAuth Identity Platform appliance(s) and describes best practices to ensure a successful process. The procedures in th...
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Announcing the SecureAuth Identity Platform!
We are excited to share that the SecureAuth® Identity Platform (formerly SecureAuth IdP) and multiple enhanced endpoints products are now generally available! Click here to learn more!
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Announcing the SecureAuth Identity Platform!
We are excited to share that the SecureAuth® Identity Platform (formerly SecureAuth IdP) and multiple enhanced endpoints products are now generally available! The Identity Platform release marks a ...
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May 8, 2019 - SecureAuth Documentation Portal Maintenance
We will be performing maintenance on our site, docs.secureauth.com, tonight May 8th from 6 PM to 10 PM PST. During this time, the entire documentation site will be unavailable.
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Docs.secureauth.com undergoing emergency maintenance
Our documentation site, docs.secureauth.com, is back online. We apologize for any inconvenience this may have caused.
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April 4, 2019 -- Voice OTP Caller ID Issue
Update: This has been resolved. Our service provider is currently experiencing issues displaying our normal Caller ID for Voice One-Time Passcodes (OTP). Users may see Voice OTP calls originating f...