SecureAuth Support

Support Lifecycle Policy and End of Life Dates

1. General
2. FAQ

SecureAuth® Identity Platform Product Lifecycle The lifecycle for a product release of SecureAuth® Identity Platform (previously named SecureAuth IdP) consists of a Standard lifecycle of two (2) ye...

• Edited February 25, 2025 20:19
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Standard Global Support & Maintenance Policy

1. General
2. Announcements

(Updated June 15, 2020) Introduction SecureAuth Corporation and its affiliates (collectively, Company, we or us) will provide our customers (customer, you or your) with support and maintenance serv...

• Edited March 08, 2024 01:14
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Important Changes to Network Requirements for Identity Platform

1. General
2. Announcements

In our efforts to provide more reliable services to our customers, SecureAuth is actively migrating legacy services from existing data centers to Amazon Web Services. As part of the migration, new ...

• Edited March 14, 2023 18:02
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SecureAuth Non-Production Environment Policy

1. General
2. Announcements

SecureAuth provides a limited, non-production instance of the SecureAuth® Identity Platform for testing, maintenance, and support of a customer’s production deployment.  See the following SecureAut...

• Edited September 20, 2021 15:59
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SecureAuth Identity Platform Upgrade Process

1. General
2. FAQ

This guide assists customers preparing to upgrade the software on their SecureAuth Identity Platform appliance(s) and describes best practices to ensure a successful process. The procedures in th...

• Edited September 17, 2021 16:06
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Announcing the SecureAuth Identity Platform!

1. General
2. Previous Alerts

We are excited to share that the SecureAuth® Identity Platform (formerly SecureAuth IdP) and multiple enhanced endpoints products are now generally available! Click here to learn more!

• Edited February 03, 2020 19:45
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Announcing the SecureAuth Identity Platform!

1. General
2. Announcements

We are excited to share that the SecureAuth® Identity Platform (formerly SecureAuth IdP) and multiple enhanced endpoints products are now generally available! The Identity Platform release marks a ...

• Edited July 11, 2019 20:31
• 3 followers
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May 8, 2019 - SecureAuth Documentation Portal Maintenance

1. General
2. Previous Alerts

We will be performing maintenance on our site, docs.secureauth.com, tonight May 8th from 6 PM to 10 PM PST. During this time, the entire documentation site will be unavailable. 

• Edited May 08, 2019 20:00
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Docs.secureauth.com undergoing emergency maintenance

1. General
2. Previous Alerts

Our documentation site, docs.secureauth.com, is back online. We apologize for any inconvenience this may have caused.

• Edited April 15, 2019 20:36
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April 4, 2019 -- Voice OTP Caller ID Issue

1. General
2. Previous Alerts

Update: This has been resolved. Our service provider is currently experiencing issues displaying our normal Caller ID for Voice One-Time Passcodes (OTP). Users may see Voice OTP calls originating f...

• Edited April 15, 2019 17:01
• 1 follower
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