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SecureAuth Support

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Votes on activity by SecureAuth Support
  • February 20, 2019 -- Voice OTP Caller ID Issue

    Update #1: The issue has been resolved. We're actively working to resolve an issue where voice OTPs may display the incorrect country code. Despite the visual error, the caller ID is (866) 861-4707...

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  • Support Lifecycle Policy and End of Life Dates

    SecureAuth® Identity Platform Product Lifecycle The lifecycle for a version of SecureAuth® Identity Platform (previously named SecureAuth IdP) consists of a Standard lifecycle of two (2) years, plu...

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  • February 15, 2018 - Deprecating SHA1 Environment - x509.multifactortrust3.com

    Description: On February 15, 2018, our cloud infrastructure team decomissioned our legacy SHA1 x509.multifactortrust3.com environment. There should be no impact to customers as all customers were m...

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  • SecureAuth Identity Platform Upgrade Process

    This guide assists customers preparing to upgrade the software on their SecureAuth Identity Platform appliance(s) and describes best practices to ensure a successful process. The procedures in th...

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  • July 27, 2018 - AT&T SMS Delivery Issues

    July 30, 2018: 17:10 UTC - The issue has been resolved. AT&T will continue to monitor their services for any further issues.  July 28, 2018: 05:16 UTC - We have received confirmation from our servi...

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  • October 14, 2018 - SecureAuth Scheduled Maintenance

    Update: Maintenance has been completed. We are currently undergoing scheduled maintenance. Customers will be moved to our US West datacenter during this time. Visit our status page for more informa...

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  • November 3, 2018 -- SMS Outage

    Update #1: Issue is resolved. RCA to follow once investigation is complete. We are currently investigating intermittent issues with cloud services. Current services may be impacted. For more inform...

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